Frequently Asked Questions (FAQs)

Welcome to Trunuru’s FAQ section. Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more. If your question isn’t answered here, feel free to reach out to us directly at support@trunuru.com.

1. What kind of products does Trunuru sell?

We specialize in premium wall art – including posters and canvas prints – designed to bring inspiration and personality to your space. Each piece is crafted with high-quality materials and artistic intention.

2. Where does Trunuru ship to?

Currently, we ship exclusively within the United States. We do not offer international shipping at this time, nor do we ship to P.O. Boxes, APO/FPO addresses, or U.S. territories such as Puerto Rico and Guam.

3. How much is shipping and how long does it take?

• Flat-rate shipping: $6.99
• Processing time: 2-3 business days
• Estimated delivery time: 4-6 business days (after processing)
  We ship using trusted carriers like USPS, UPS, and FedEx. A tracking number will be provided once your order is dispatched.

4. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 12 hours of purchase by emailing us at support@trunuru.com. After that, the order will enter processing and can no longer be changed – although we may still be able to update the shipping address before the item ships.

5. What if my order is lost, delayed, or damaged?

If your order is lost, delayed beyond 10 business days, or arrives damaged, please contact us as soon as possible. We will investigate the issue with the shipping carrier and offer a replacement or refund depending on the situation. Please send photos of any damage within 3 days of delivery.

6. What is your return policy?

You may return or request a refund within 30 days of receiving your order. The item must be in unused condition, in original packaging. Please note:

• Custom or personalized items are not eligible for return
• Return shipping costs are the buyer’s responsibility (unless due to our error)

Refunds are issued to the original payment method within 7 business days of return approval.

7. What payment methods do you accept?

We accept a variety of secure payment options:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay and Google Pay (on supported browsers/devices)

All payments are encrypted and processed via secure, PCI-compliant gateways.

8. Are my payment and personal details secure?

Yes. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details. Please refer to our Privacy Policy for full details on how your data is handled.

9. Do you use cookies on your website?

Yes. We use cookies to personalize your browsing experience, remember preferences, analyze site usage, and serve relevant ads. You can manage or disable cookies through your browser settings. Learn more in our Cookie Policy.

10. Do you own the rights to the artwork sold on your site?

Yes. All designs sold by Trunuru are either created by us or licensed from contributing artists. All artwork is protected by copyright and cannot be reproduced or resold without permission. See our Intellectual Property page for more.

11. How do I file an intellectual property complaint?

If you believe any content on our website infringes your copyright or other intellectual property, please email us at support@trunuru.com with details, proof of ownership, and the URL of the material. We review all claims seriously and promptly.

Still need help?
We’re here for you. Contact our support team at:
Email: support@trunuru.com
We usually respond within 1 business day.