Refund and Returns Policy

At Trunuru, your satisfaction is our priority. We want you to love your purchase, but if for any reason you’re not completely happy with your order, we’re here to make it right. Please review our refund and return policy below.

RETURN WINDOW

You may request a return or exchange within 30 days from the date your order is delivered. After 30 days, unfortunately, we cannot offer a refund or replacement.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and undamaged
• The product must be returned in its original packaging
• Proof of purchase (e.g., order number, receipt) must be provided

Please note: Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

HOW TO INITIATE A RETURN

To start a return process, please email us at support@trunuru.com with the following details:

• Your order number
• A brief reason for the return
• Photos of the item (if damaged or incorrect)

Once your return is approved, we will provide you with instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

REFUNDS

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed back to your original payment method
• Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card provider

Shipping costs are non-refundable unless the return is due to our error or a defective product.

EXCHANGES

If you’d like to exchange an item for a different size or design, please initiate a return as above, and place a new order separately once your refund is processed.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue. We’ll arrange a replacement or refund at no extra cost.

If you have any questions about our refund and return policy, please don’t hesitate to reach out to our support team:
Email: support@trunuru.com

Thank you for trusting Trunuru. We’re here to make sure you’re completely satisfied with your art.