Product Details:
Product Type: Poster and Canvas, Framed or Unframed Options
Material: 230 GSM premium matte paper or 330 GSM polyester canvas (1.25” depth)
Size: 12×18 inch, 16×24 inch, 24×36 inch
Intended Use: Ideal for enhancing indoor decor
Made In: Manufactured in the United States
Care Instructions: Avoid direct sunlight, moisture, and impacts; display in a cool, ventilated area.
| Type | Canvas, Poster |
|---|---|
| Poster Frame | Frame, No Frame |
| size | 12×18, 16×24, 24×36 |
Thank you for shopping with Trunuru. We are committed to delivering your artwork safely and efficiently. Please read our shipping policy carefully before placing your order.
All orders are processed within 2-3 business days after payment confirmation. This includes artwork printing, quality inspection, and packaging. Orders are not processed on weekends or the following U.S. public holidays:
We currently ship only within the United States.
Once your order ships, you’ll receive a confirmation email with a tracking number and the carrier information. We do our best to select the most reliable and timely shipping option for your location.
Unfortunately, we do not ship to the following:
Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries.
You may modify or cancel your order within 12 hours of placing it by contacting our customer support at support@trunuru.com.
After this 12-hour window, once your order has entered processing, we can no longer cancel or change the products. However, you may still update the shipping address before the item ships.
At Trunuru, we take every precaution to ensure your order is delivered on time and in perfect condition. However, we understand that unforeseen shipping issues may occasionally occur. If your order is lost, delayed, or arrives damaged, we’re here to help.
Lost Shipments
If your tracking information shows that your order has been delivered but you have not received it, please do the following first:
If the package still cannot be found, contact us at support@trunuru.com within 7 days of the expected delivery date. We’ll initiate an investigation and work with you to arrange a replacement or refund if appropriate.
Delayed Shipments
While our standard delivery time is 4-6 business days, delays can occur due to:
If your package hasn’t arrived within 10 business days of the shipping date, reach out to us and we’ll help track and resolve the issue.
Damaged Shipments
If your order arrives damaged, please:
We may request return of the item and will cover return shipping if needed.
Our Promise
Shipping issues are rare, but your satisfaction is our top priority. We’re committed to making things right, so you receive the product you love in the condition you deserve.
If you have any questions or need help with your order, please contact our team at:
Email: support@trunuru.com
Thank you for choosing Trunuru. We’re honored to be a part of your space.’re honored to be a part of your space.
You may request a return or exchange within 30 days from the date your order is delivered. After 30 days, unfortunately, we cannot offer a refund or replacement.
To be eligible for a return, your item must meet the following conditions:
Please note: Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
To start a return process, please email us at support@trunuru.com with the following details:
Once your return is approved, we will provide you with instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
Shipping costs are non-refundable unless the return is due to our error or a defective product.
If you’d like to exchange an item for a different size or design, please initiate a return as above, and place a new order separately once your refund is processed.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue. We’ll arrange a replacement or refund at no extra cost.
If you have any questions about our refund and return policy, please don’t hesitate to reach out to our support team:
Email: support@trunuru.com
Thank you for trusting Trunuru. We’re here to make sure you’re completely satisfied with your art.
We currently accept the following payment methods:
We use industry-standard SSL encryption to protect your payment information during transmission. Your credit card details are never stored on our servers. All payment data is handled by certified third-party payment processors that comply with the highest security standards (PCI DSS).
If your payment fails or you encounter an error at checkout:
Thank you for choosing Trunuru. We are committed to making your purchasing process as smooth and secure as possible. If you have any questions about payment methods or billing, feel free to contact us anytime.
